Effective Date: 01/11/2025

ZEMMA Car Rental & Services BV (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, address, email address, phone number, and identification details (e.g., driver’s license or passport information).

b. Non-Personal Information

  • Browser type, device information, IP address, and browsing behavior on our website.

c. Vehicle Usage Information

  • Location data, mileage, and fuel usage when using GPS-enabled vehicles.

d. Communication Records

  • Emails, phone calls, or other correspondence with our team.

2. How We Use Your Information

We use your information for the following purposes:

  1. Service Delivery: To process bookings, payments, and rental agreements.
  2. Customer Support: To respond to inquiries, provide assistance, and manage feedback.
  3. Improvement: To enhance our services and website functionality.
  4. Marketing: To send promotional materials, updates, or special offers (with your consent).
  5. Compliance: To meet legal and regulatory obligations.

3. Information Sharing

We do not sell your personal information. However, we may share your information in the following circumstances:

  1. Service Providers: With trusted third-party providers who assist in payment processing, vehicle tracking, and marketing.
  2. Legal Obligations: To comply with legal requirements or respond to lawful requests.
  3. Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies collect non-personal data such as:

  • Pages visited
  • Time spent on site
  • Browser preferences

You can control cookie settings through your browser.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Encrypted data storage and transmission.
  • Access controls to limit unauthorized use.
  • Regular system audits and updates.

6. Your Rights

You have the right to:

  • Access your personal information.
  • Correct inaccuracies in your data.
  • Request the deletion of your data (subject to legal obligations).
  • Opt-out of marketing communications.

To exercise these rights, contact us at zemmarentals@gmail.com.

7. Data Retention

We retain your data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal and regulatory requirements.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

9. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with the updated effective date.

10. Contact Us

For questions or concerns about this Privacy Policy, don't hesitate to get in touch with us:
 Email: zemmarentals@gmail.com
 Phone: +5999-666-4322
 Address: Curaçao

Thank you for trusting ZEMMA Car Rental & Services BV. Your privacy matters to us!